With SchoolStatus Connect, Admins and Staff can send important updates to students by SMS, as long as the student’s account is enabled. This article walks you through how to send messages directly to students.
Before we begin, make sure Student Accounts are enabled. Click here to check out how to do this.
In this guide, we will cover:
- Sending Messages from the School Directory
- Sending a Message from the Conversation Icon
- Student Sending a Message to the Teacher
Sending Messages from the School Directory
- Search for the student’s name in the Directory.
- Select the student’s name.
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Check the box beside the student’s name.
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Click on the message icon.
- Click Send.
- Enter your message.
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Click Send.
Sending a Message from the Conversation Icon
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Click the Conversation icon.
- Search and select the Student's name
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Click Create
- Enter your message.
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Click Send.
Student Sending a Message to the Teacher
When the student logs in to SchoolStatus Connect, the student will automatically get directed to the Conversation window where the teacher’s name is listed. To send a message, the student will have to:
- Click the messaging icon.
- Select the New Conversation button.
- Search for the teacher's name (or the message recipient.
- Check the box beside the teacher's name.
- Click Create.
- Type your message.
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Click Send.
Note: If you have both email and SMS contact details, the default notification method is determined by each district’s settings.
If notifications are not successfully sent to the preferred channel, the system will use the alternative method. For example, if the user's email inbox is full and the notifications are not delivered successfully, the system will send the notifications to SMS. Once the issue behind the failed emails is resolved, and the user’s email status is reset either by the user or by Connect support, the system will revert to sending communications via the preferred channel - email.
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