To get started:
1. Click Directory
2. Select the appropriate page from the Context Drop-Down
Inviting New Families
1. Click + people
2. Click Assign Student
3. If student is already in the Directory search for the Student's name
4. If they are not already in the Directory click Enroll Student
5. Once added, click the student's name from the directory
6. Click + people in the Guardians section.
7. You can either enter the parent/guardian's email address or click Invite in another way to invite them via mobile number, and/or print the invitation.
8. Click Add
Troubleshooting errors and unreachable contacts error message
Inviting families into SchoolStatus Connect, you can use both the email address and the mobile number at the same time. Sometimes, you will encounter a message saying This email and phone can't be used at the same time.
The error message means that one of the two contact information already has an account and the full control over that account is with the parent. You can invite the existing account to join the class and direct the parent to add the other contact information by logging in to their account and updating their Account Settings.
Unreachable contact information means the parent/guardian is not receiving the invitation. It is due to one of the many possible reasons:
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The email address/mobile number is invalid
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SchoolStatus Connect emails marked as spam/junk
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Email/mobile inbox is full
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Parent/guardian hasn't clicked the links inside our emails/SMS in a long time
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Security software blocking our emails/SMS
To resolve this, have the parent/guardian:
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Review all their email folders and make sure SchoolStatus Connect emails are marked Safe.
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Click and open a link from one of the email notifications that they've received.
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Delete old emails/SMS to free up space in their inboxes.
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Contact our awesome Support team at support-ct@schoolstatus.com if none of the above troubleshooting works.
Resending invitations
If you still see an email address or a mobile number on your Class Directory, it means the parent/guardian hasn't signed up and joined the class yet.
You can resend the invitation by clicking their profile and then clicking Resend Invitation.
Editing and Removing students and parents/guardians
When a student graduates or leaves, you can archive them and remove the parents/guardians connected. Please follow the steps below.
Archiving a student
1. Open the student profile and click Edit
2. Uncheck Active student
3. Click Save
Archiving multiple students
1. Search for the students and put a check next to their names
2. Click Actions
3. Click Update
The below l then pop-up.
4. On these dropdown selections, choose -- Attribute: Status and Option: Archived (refer to image below)
5. Click Update
Editing and Removing a parent/guardian
1. Open the student's name and click on the Guardian you want to Edit
3. Click Edit
3. Make the changes you need
Note: To Remove a guardian click the red - icon
4. Click Save
Removing all parents/guardians
1. Search for the students and put a check next to their names
2. Click Actions
3. Click Remove Guardians
Sending an announcement to select families
If you intend to send an Announcement to all students in the class, please follow the instructions in this article instead.
On the other hand, sending an Announcement to select families can be done in the Class Directory. The complete instructions can be found in this article.
IMPORTANT NOTE!!
If the school is on SchoolStatus Connect and is syncing with Clever, ClassLink, or SFTP, some functions in this article will not work. Please reach out to your School Leader, Custom Success Manager, or our awesome Support team at
Click here to return to the main menu- or ask for help!