Invite Families
Sending Invitation
Troubleshoot Errors and Unreachable Contacts
Resend Invitations
Edit and Remove Students and Parents/Guardians
Send Announcements
To get started:
1. Click the Filter button.
2. Select the appropriate page (classroom or school).
3. Click Directory
Inviting New Families
1. Click + people.
2. Click Assign Student
3. If the student is already in the Directory, search for the Student's name
4. If they are not already in the Directory, click Enroll Student
5. Once added, click the student's name from the directory.
6. Click + people in the Guardians section.
7. You can either enter the parent/guardian's email address or click Invite in another way to invite them via mobile number, and/or print the invitation.
8. Click Add
Note: The guardian will not automatically receive an invite. Please check the article on how to send invitations to multiple users to log in to SchoolStatus Connect.
Sending an Invitation to an Individual User
1. From the directory, click the guardian's email.
2. Click "Send Invitation to Join".
When inviting families into SchoolStatus Connect, you can use both the email address and the mobile number simultaneously. Sometimes, you will encounter a message saying This email and phone can't be used at the same time.
The error message means that one of the two contact information already has an account, and full control over that account is with the parent. You can invite the existing account to join the class and direct the parent to add the other contact information by logging in to their account and updating their Account Settings.
Unreachable contact information means the parent/guardian is not receiving the invitation. It is due to one of the many possible reasons:
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The email address/mobile number is invalid
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SchoolStatus Connect emails marked as spam/junk
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Email/mobile inbox is full
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Parent/guardian hasn't clicked the links inside our emails/SMS in a long time
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Security software is blocking our emails/SMS
Note: If you have both email and SMS contact details, the default notification method is determined by each district’s settings.
If notifications are not successfully sent to the preferred channel, the system will use the alternative method. For example, if the user's email inbox is full and the notifications are not delivered successfully, the system will send the notifications to SMS. Once the issue behind the failed emails is resolved, and the user’s email status is reset either by the user or by Connect support, the system will revert to sending communications via the preferred channel - email.
To resolve this, have the parent/guardian:
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Review all their email folders and make sure SchoolStatus Connect emails are marked Safe.
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Click and open a link from one of the email notifications that they've received.
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Delete old emails/SMS to free up space in their inboxes.
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Contact our awesome Support team at support-ct@schoolstatus.com if none of the above troubleshooting works.
Resending invitations
If you still see an email address or a mobile number on your Classroom Directory, it means the parent/guardian hasn't signed up and joined the class yet.
You can resend the invitation by clicking their profile and then clicking Resend Invitation.
Editing and Removing students and parents/guardians
When a student graduates or leaves, you can archive them and remove the parents/guardians connected. Please follow the steps below.
Archiving a student
1. Open the student profile and click Edit.
2. Uncheck Active student.
3. Click Save.
Archiving multiple students
1. Search for the students and put a check next to their names.
2. Click Actions.
3. Click Update.
4. On these dropdown selections, choose -- Attribute: Status and Option: Archived (refer to image below).
5. Click Update.
1. Open the student's name and click on the Guardian you want to Edit.
3. Click Edit.
3. Make the changes you need.
Note: To remove a guardian, click the red icon
4. Click Save.
Removing all parents/guardians
1. Search for the students and put a check next to their names.
2. Click Actions.
3. Click Remove Guardians.
Sending an announcement to select families
If you intend to send an Announcement to all students in the class, please follow the instructions in this article instead.
On the other hand, sending an Announcement to select families can be done in the Class Directory. The complete instructions can be found in this article.
Note: If the user has both email and SMS contact details, the default notification method would be via email.
If notifications are not successfully sent to the preferred channel, the system will use the alternative method. For example, if the user's email inbox is full and the notifications are not delivered successfully, the system will send the notifications to SMS. Once the issue behind the failed emails is resolved, and the user’s email status is reset either by the user or by Connect support, the system will revert to sending communications via the preferred channel - email.
IMPORTANT NOTE!!
If the school is on SchoolStatus Connect and is syncing with Clever, ClassLink, or SFTP, some functions in this article will not work. Please reach out to your School Leader, Custom Success Manager, or our awesome Support team at
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