Navigating Student Messaging

With SchoolStatus Connect, Admins and Staff members can alert students about important updates via SMS. This can be done once the student's user account is enabled. This article will explain how you can enable a Student User.

Enabling/Activating Student Accounts

Student Signing Up

Sending Messages from the School Directory

Sending a Message from the Conversation Icon

Student Sending a Message to the Teacher

Notes:

1. It is possible to communicate with students if their accounts are enabled. A student with an enabled account is called a Student User. There are manual and automated ways to enable  student accounts. 
2. Student Users will have their own comms preferences, similar to adult users. They will have Email+app, SMS+app, App only. Email+app is the default preference. 
3. Student phone numbers will come from SIS. It will not be possible to enter them manually.
4. Student Users will receive the New Message SMS (which will be repliable) ONLY IF their comms preference is set to SMS+app.
5. Student Users will receive the New Announcement SMS if it is sent as Priority, or if their preference is SMS+app.

Enabling/Activating Student Accounts

Note: If you're account is synced via oneRoster SFTP you are able to enable student accounts automatically. Click here to learn more.

You can enable/activate student accounts via the Directory.

1. From your Homepage click on Directory.
2. Select which families you want to enable by searching their names or selecting all families.
3. Click on Actions.
4. Click Enable Student Accounts.

Note: A student is required to accept the invitation and join Connect once their account is enabled. See below.

Note: Students do not automatically receive invites when you Enable Student Accounts.

To “Send Invite”, please click here for the step-by-step guide.

Student Signing up

After enabling the Student Account, the student will receive an email asking them to join SchoolStatus Connect. The student needs to take two easy steps.

1. Click Join Now from the email invite.
2. Create a password and click Join.

That’s it! The student is now ready to communicate with his/her teacher on SchoolStatus Connect.

Sending messages from the School Directory

1. Search for the student’s name from the Directory.
2. Select the student’s name.
3. Click on the conversation icon.
4. Check the box beside the student’s name.
5. Click Send.
6. Enter your message.
7. Click Send.

Sending a message from the Conversation Icon

1. Click the Conversation icon.
2. Create a New Conversation.
3. Search for the student's name.
4. Click the box beside the student's name.
5. Click Create.
6. Enter your message.
7. Click Send.

• How the student receives it:

Student Sending a Message to the Teacher

When the student logs in to SchoolStatus Connect, the student will automatically get directed to the Conversation window where the teacher’s name is listed. To send a message, the student will have to:

1. Click the messaging icon.
2. Select the New Conversation button.
3. Search for the teacher's name (or the message recipient.
4. Check the box beside the teacher's name.
5. Click Create.
6. Type your message.
7. Click Send.

Note: If the user has both email and SMS contact details, the default notification method would be via email.

If notifications are not successfully sent to the preferred channel, the system will use the alternative method. For example, if the user's email inbox is full and the notifications are not delivered successfully, the system will send the notifications to SMS.Once the issue behind the failed emails is resolved, and the user’s email status is reset either by the user or by Connect support, the system will revert back to sending communications via the preferred channel - email.

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