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Updating Notification Preferences and the Type of Notifications I receive from my child’s teacher

Leslie
Updated

In SchoolStatus Connect, our communication approach revolves around accommodating user preferences. You have the flexibility to customize your notification settings and choose the types of notifications that suit you best. We firmly believe that this tailored approach ensures effective communication with parents and fosters overall satisfaction.

This article discusses two things:

Setting up my notification preference

Once users create an account in SchoolStatus Connect, they will be able to add contact information and select the preferred Notification Method.

Please follow the steps below to update your communication preferences.

  1. Click on the Dropdown next to your avatar.
  2. Click the Gear icon.
  3. Click Communication Preferences
  4. Once you create an account on SchoolStatus Connect, you will be able to add contact information and select the preferred Notification Method. You have the option to set it to Email+App, SMS+App, App Only, or None.
If you do not see an option for SMS notifications (like the screenshot above), it may be because you have not saved a mobile number or you have not verified your mobile number. To add your mobile number, follow the instructions here. To verify your already saved mobile number, please follow the instructions here.
Additional notes:

  • SMS is currently only enabled for cell phone numbers in the US and Canada.

  • To avoid sending and/or receiving too many notifications, users can only select either Email or SMS and not both.

Configuring the type of notifications that I want to receive

As a user, you can set the type of notifications you want to receive. Here’s a sample screenshot.

Please follow the steps below to update your communication preferences.

  1. Click on the drop-down beside your profile avatar.
  2. Click the Gear icon to open Settings
  3. Click Communication Preferences
  4. Choose which notification you'd like to receive.
Everything is on by default. You can turn off the setting of each by clicking the green switch if you do not want to receive a certain type of notification. Please see below what each setting means.
Announcement and Child Stories

Notifications when a new Announcement or Child Story is posted
on a Classroom you belong to.

Note: If you receive announcements via SMS you can reply to the announcement via SMS and it will create a private conversation.
Comments When other users comment on an Announcement or Child Story

Only posts I am following - you will be notified of comments for Announcements
and Child Stories that you are following

All Comments - you will be notified for every comment made
on Announcements shared in a classroom that you belong to
and Child Stories shared with you
Messages When parents and other teachers reach out using the private messaging feature
Content Moderation Digest Notifications about new contents that need moderation
Activity Notifications New sign-ups and changes to PTCs, Volunteer Requests, and Other Events commitments.
Event Reminders Notifications about upcoming PTCs, Volunteer Requests, and Other Events you committed to.
SIS Sync Notifications Notification about roster synchronization updates and automated announcements
Notification Center Notification that appears on the bell icon when you click the dropdown button on the upper right-side corner (beside your profile picture)
Conversation Preference Option wherein parents from outside your classroom would have the ability
to send you a message.

For more information about the details SchoolStatus Connect is sending to the parents via email or SMS, please refer to this article.

 

Note: If the user has both email and SMS contact details, the default notification method would be via email.

If notifications are not successfully sent to the preferred channel, the system will use the alternative method. For example, if the user's email inbox is full and the notifications are not delivered successfully, the system will send the notifications to SMS.Once the issue behind the failed emails is resolved, and the user’s email status is reset either by the user or by Connect support, the system will revert back to sending communications via the preferred channel - email.

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