Heads up: This is only available for Announcements sent after 11/14/2024. Delivery Data prior to 11/14/2024 is no longer available. If you need support, please reach out to connectsupport@schoolstatus.com.
With SchoolStatus Connect, you can track insights into your email/SMS delivery status, engagement metrics, and call delivery performance.This article will explain how you can track your Announcement Delivery Data.
On the bottom right of any Announcement, you will see a button that says Delivery Data.
Depending on the type of Announcement you will see the below 3 tabs:
The “Delivered” Tab
- Overview - Displays the delivery status of your Announcement (Skipped, Delivered, or Failed)
- Search Bar - Use this bar to search and check the status of a specific user
- User List - A list of all guardians or credentials who were sent the Announcement (The student associated can be seen in grey on the right)
- Status - Delivery status of the sent Announcement
Click the arrow to see the guardians or communication credentials of students who received the announcement and their respective delivery status.
Delivered Statuses Explained:
Sending: The system is still sending the Announcement to the receiver.
Delivered: The Announcement has been delivered.
Failed: The Announcement failed to send.
Skipped: The user’s credentials are not viable, or the user's preferences are set to not receive notifications to this specific form of communication at the time of sending.
If a new user or another communication type for an existing contact is added to the directory group after the Announcement is sent, their status will appear as Skipped.
The “Engaged” Tab
- Overview - Displays the engagement status of your Announcement (Clicked, Opened, Viewed)
- Search Bar - Use this bar to search and check the status of a specific user
- User List - A list of all guardians or credentials who were sent the Announcement (The student associated can be seen in grey on the right)
- Status - Engagement status of the Announcement sent
Engagement Statuses Explained
Clicked: Number of users who have clicked to see an announcement via email, SMS, or Push In App
Opened: Number of users who have opened the announcement via email.
Viewed: Number of users who have viewed the announcement email, SMS, or Push In App
The “Called” Tab
Heads up: The Called tab only appears when a Voice Broadcast is added to the Announcement.
- Overview - Displays the status of the Voice Broadcast sent
- Search Bar - Use this bar to search and check the status of a specific user
- User List - A list of all guardians or credentials who were sent the Announcement (The student associated can be seen in grey on the right)
- Status - Voice Broadcast status
Called Statuses Explained:
Completed: Number of users who have completed (received) a voice broadcast.
Note: If the call went to voice mail, the report will say completed since it's not different from the case when the user actually picked up the phone
No answer: Number of users who have a failed, no answer or busy status.
Note: The data will include users added to the audience list after the Announcement was created.
Note: The data can be exported by clicking the download button on the upper right.
Note: We can't track the open rates of SMS messages. Some SMS statuses may show "Delivered", despite the recipient having viewed them.
Note: If you do want to access data from announcements prior to 11/14/2024 you can head to your reports.
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