Managing Profile Update Requests

If your district has enabled the Profile Details Update Request feature (see image below), staff with the Users Manager permission can review and manage requests from users who want to update their details. This guide explains how to access and complete these requests, and what happens once updates are made.

🛠️ Enabling the Feature

Only district administrators can enable this feature. To do so:

1. Go to District Settings. 

   

2. Find and enable the option for Allow Users to Send Profile Update Requests. 

   

   💡 Please Note: This toggle is turned off by default. 

3. Set notification preferences for User Managers handling requests.

   

Once enabled, users will be able to submit requests to update their personal information. For a view of what this looks like from the user’s perspective, refer to our article:

👉 How Users Submit Profile Update Requests

📬 Where to Find Requests

As a staff member with Users Manager access, you can view and manage requests from users you’re authorized to oversee:

• District-level staff see requests from all users in the district.
• School-level staff only see requests from users at their school.

To access the requests:

1. Go to the Directory, and click on the "+ 👥" icon.

2. Click on Manage Requests.

   

3. Alternatively, a daily digest email is available to access requests. This is sent to staff with User Manager access when the feature is enabled at the district level.

   

4. You’ll land on the Manage Requests page to view New, Marked as Done, or All requests.

5. Click on the request content link to see the details.

   

6. Find the user in your Student Information System (SIS). Update all records tied to this user, as they may appear in multiple places. Then return to the request page and click Mark as Done.

   

7. If a request was marked as done by mistake or needs further clarification, you can undo this by clicking Restore Request.

   

8. You can also restore other requests by going to the Marked as Done or All Requests tabs.

9. In the Actions column, click Restore Request. This will not trigger any notifications to the requester. 

   

10. Once updates are made in your SIS, they’ll automatically sync to Connect during the next scheduled sync.

If your district has disabled this feature and your sync settings allow contact details to be updated automatically, users will not be able to request updates manually.

💡 Note: Marking a request as “Done” helps your team track which requests have been handled. This action does not send a notification to the user.