When a sync tries to archive more records than the threshold allows, the sync fails. This is designed to stop the system from replacing all records when the source data has been corrupted.
There are several reasons for this behavior:
Too many changes in the school’s data
Your sync settings allow for a certain percentage of changes, which is usually low. However, at back-to-school time, for example, you may have a higher number of changes that need to be made, which can exceed this percentage. To correct this, please set the Deletion Threshold to any value more than the percentage of records the sync is trying to archive.
Here's how you can identify the exact percentage of records the sync attempted to archive:
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From the District page, click on the 1) ellipses on the header, go to 2) Settings, and select 3) SIS Rostering
You can also quickly access the District Settings page by:
- Go to the Schools tab
- Click on the three-dot menu next to your district
- Open the Settings page
- From the SIS Rostering menu, select (4) Failed: threshold and (5) identify the highest value under the Tried to Archive column
- Go back one page, go to District-Level Daily Sync Settings by clicking on (6) OneRoster and update the (7) Deletion Threshold value, and don't forget to (8) Save
- Once saved, go back one page and (9) restart the sync
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- Once sync has completed, revert the Deletion Threshold to it's former value. SchoolStatus Connect recommends keeping the deletion threshold at lower levels (10%-20%) during the school year.
Issues with the data in CSV files
If the sync cannot properly recognize the data in CSV files, it may try to remove all previously imported records. Usually, the sync cannot recognize the data because of the following issues:
- Invisible special characters in file headers
- Typos in file headers
- Wrong file encoding
We recommend double-checking file headers to exclude reasons 1 and 2 from above. You may retype the headers manually to make sure there are no typos or other special characters in them. If it doesn’t help, please contact us at support-ct@schoolstatus.com.
Missing school IDs
If the school IDs on SchoolStatus Connect are different from the school IDs in the CSV files, it may lead to a failed sync with the Threshold reason.
In this case, sync report statuses show Success, but the files only include headers and no real data.
To eliminate this issue, please open your files in a text editor, check school IDs and make sure that they are the same as the school IDs on SchoolStatus Connect. It may happen that school IDs in your files start with 0. If that’s the case, make sure school IDs on SchoolStatus Connect start with 0 as well.
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