Network
If your school needs to allowlist SchoolStatus Connect, please let your IT administrators know that there is a list of URLs that should be added to the allowlist.
Domains to Whitelist:
- classtag.com
- *.classtag.com
- ss.ly
- *.ss.ly
- schoolstatus.com
- *schoolstatus.com
- schoolstatus.learnupon.com
- channel.email
- auth0.com
- schoolstatus-prod-beta.us.auth0.com
- zopim.com
- schoolstatus.zendesk.com
- assets.zendesk.com
- Domain is SPF ‘-all’ strict and DKIM enabled
We cannot share an IP address for our application in any meaningful way. They change often based on how our system works, and we use many different IP addresses in a single set of requests. It is important that your firewall is configured to use our DNS name records, not IP addresses.
| Domains Accessed | Ports |
|
www.schoolstatus.com secure.schoolstatus.com cloudfront.net schoolstatus.zendesk.com sdk.twilio.com media.twiliocdn.com typekit.net fonts.gstatic.com gstatic.com googleapis.com googleusercontent.com |
TCP port 80, port 443 TCP port 443 TCP port 443 (student images) TCP port 80, port 443 TCP port 80 TCP port 443 (voice) TCP port 443 (web fonts) TCP port 443 (web fonts) TCP port 443 (Google maps) TCP port 443 (Google maps) TCP port 443 (Google maps) |
Chat Functionality
We ask for domain whitelisting for schoolstatus.zendesk.com because Zendesk actively load-balances between several hundred IP Ranges and this will be more manageable for District IT Staff.
Voice Communications
SchoolStatus Voice allows educators to make telephone calls over the Internet to a parent using a softphone built into our web browser. Voice uses the Real-time Transport Protocol (RTP) to connect to our voice servers, which is encapsulated in a UDP connection.
| Protocols | Ports |
|
54.172.60.0 - 54.172.61.255 34.203.250.0 - 34.203.251.255 chunderw-gll.twilio.com matrix.twilio.com schoolstatus.zendesk.com 168.86.128.0/18 |
TCP/UDP ports 10000-20000 TCP/UDP ports 10000-20000 TCP port 443 TCP port 443 TCP/UDP ports 10000-20000 UDP ports 10000-60000 |
In order to utilize voice communications, users will need a microphone connected to their computer and must allow SchoolStatus to use the microphone (the browser typically prompts for this upon the first usage).
NOTE: If you have issues with voice communications, please visit https://networktest.twilio.com/. This site is provided by Twilio, the service that undergirds much of our voice communications. The test is a comprehensive process that checks several factors that affect voice communications both on the user's device and in the network environment where the device is connected. Also, in some network environments, it is possible that UDP port 3478 can be used in conjunction with Twilio's TURN service to establish a connection. If you have whitelisted the above IP Addresses and Ports and are still having issues, you may want to check this port as well.
Additionally, here are some IP Addresses that need to be whitelisted:
- 168.86.128.0/18
- 3.235.111.0/24
- 34.203.250.0/23
- 34.203.254.0/24
- 34.216.110.0/24
- 44.234.69.0/24
- 54.172.60.0/23
- 54.244.51.0/24
- 149.72.155.25
Bandwidth Usage: Maximum of 8 kilobits per second
Email Allowlisting
SchoolStatus Connect uses fixed IP addresses to send emails. To maximize delivery success of these emails, your school’s email servers may need to be configured to allow emails from the following IP addresses:
- 149.72.170.148
- 167.89.76.30
- 198.21.7.225
TeachBoost
We recommend whitelisting tb-cdn.net
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