Types of Notifications (SMS, Email or both)

Invitations sent via Email, SMS, or both

• Users can be invited using their cell phone number, email address, or both. Please note that SMS invitations work in the US only.

• If you would like to use both email and SMS invitations for the same parent, please make sure you are adding them to the same student vs. creating two different students for the same parent.

• To add both contacts to the same student, please use one contact first and then you will see + Add phone or + Add email appear under the contact information you just added.

To learn how to send an Invitation Click here

Note:  that as soon as parents are invited to SchoolStatus Connect, they start receiving all communications even before they have accepted the invitation.

Note: If the user has both email and SMS contact details, the default notification method would be via email.

If notifications are not successfully sent to the preferred channel, the system will use the alternative method. For example, if the user's email inbox is full and the notifications are not delivered successfully, the system will send the notifications to SMS.Once the issue behind the failed emails is resolved, and the user’s email status is reset either by the user or by Connect support, the system will revert back to sending communications via the preferred channel - email. 

Notifications sent as an Email

• Announcements will use the announcement title as the subject line. The body of the announcement will be included in the body of the email.

• You will be able to see a preview of the email after creating the announcement.

• The announcement in the email will include up to 3 images and icons for any other attachments as applicable (mp4, doc, pdf, xls, etc). Users can follow a link to see these attachments on SchoolStatus Connect.

• When replying to an announcement, only the announcement creator will receive the response.

• Conversations will be sent to users in full if the user hasn't seen the conversation online or in the app within 5 minutes.

• When replying to a conversation, all the participants in the conversation will receive the response.

• The recipient can reply to these email notifications from their email account and the sender will receive the reply in their email and in the Conversations on SchoolStatus Connect (conversation icon on the top right).

Notifications sent as an SMS

• Announcements via SMS will use the announcement title as the actual SMS that is being sent. If the title is longer than the number of characters allowed in a single SMS, the user will receive multiple SMS. The actual body of the announcement (if included) will be sent as a link to see more with the SMS. When clicking on the link, the user will be able to view the full announcement with attachments in the Home tab of the website or app (if the app has been downloaded).  Currently, there is no preview for SMS announcements.

• Conversations via SMS will be sent to users if the user hasn't seen the conversation online or in the app within 5 minutes. The SMS will state who sent the new message and to see the body of the message the user will have to click on the link leading to 'Conversations' in the app or on the website.

• The recipient of the notification via SMS currently cannot directly reply to the message. When the recipient tries to reply to the SMS, they will receive an automated notification with the link to SchoolStatus Connect Conversation to use instead via the website or mobile app (if the latter has been downloaded).

• Notifications sent as an SMS will only be delivered to the mobile phone number you have added to your Account settings, or if uploaded to via sync to the number associated with the SMS field of a USSER File. The Home Phone number is not used for communications or login purposes. 

Other Notifications:

• Push notifications on the mobile app will be sent 30 seconds after the Announcement or comment to the Announcement or direct message has been sent..