Users can reach out to SchoolStatus Connect Support either by sending an email or through the SchoolStatus Connect app, and here is how:
Via Email
For any data-related concerns, please send them to connectsupport@schoolstatus.com, or connect@schoolstatus.com
Any non-data-related issues can be submitted to support-ct@schoolstatus.com
Through the SchoolStatus Connect App
Our live support agents are available for assistance from 07:00 AM to 08:00 PM EST. In the event that you require assistance outside of these hours, you have the option to leave an offline message, and you will receive a response on the next business day.
Desktop
Mobile:
From a Help Center Article itself
- You will find a note: Click here to return to the main menu- or ask for help! at the bottom of each article. Click or ask for help! And you will be directed to the Submit a request page
- Click Submit a request.
- If this is your first time, you will also receive a verification email for security purposes. Once your email is verified, our support team will receive your tickets.