Assigning Parents to Timeslots or Requests – SchoolStatus Connect

Tips for assigning parents to Timeslots or Requests.

Parents sometimes don’t have easy access to the internet and they would either advise you via phone call or SMS that they will bring an item to an event, attend a parent-teacher conference, or volunteer for an event. In this article you will find links to articles which describe how to easily assign the slots to these specific parents so that other parents will not be able to choose those slots.

Depending on the Activity type, please follow the step-by-step instructions listed in these articles.

Note: Parents will be notified via email or SMS (depending on the communication method that they set on their account) when you assign or un-assign them to a timeslot or slot.

Note: If the user has both email and SMS contact details, the default notification method would be via email.

If notifications are not successfully sent to the preferred channel, the system will use the alternative method. For example, if the user's email inbox is full and the notifications are not delivered successfully, the system will send the notifications to SMS.Once the issue behind the failed emails is resolved, and the user’s email status is reset either by the user or by Connect support, the system will revert back to sending communications via the preferred channel - email.

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