When viewing a Student or User Profile in SchoolStatus Connect, you’ll find key information that helps you understand how communication is set up for that person. This article will guide you through the meanings of the fields, the function of the Reset Status button, and when to use it.
What You See on the Profile
Student Profile
- Displays student information: Name, Grade, linked Guardians, School, and Associated Classrooms (These are the schools and classes that you’re allowed to see. If no classrooms or schools are visible, it may be due to your permissions, not because the student isn’t enrolled).
- Helpful for teachers and staff who want to quickly check which contacts are connected to the student.
User Profile (Guardian or Staff)
Displays key contact details:
- Name, Email, and/or phone number (Your credentials)
- Account Statuses (Active & Invitee/Pending)
- Linked students (If the user is a guardian)
- Communication history and delivery status (For staff with extended permissions)
What do Credentials Mean?
A credential is either an email or a phone number linked to a user’s account. Credentials are how users log in & receive communications.
- A user can have 1 or 2 credentials (email, phone, or both).
- The system uses these for login and sending messages (emails, calls, SMS).
Sometimes credentials are shared in the school system (for example, both parents might use the same phone). If this happens, Connect does its best to ensure that communication still reaches the right person.
When multiple users use credentials, these are marked with a shared credential icon next to the credential in the user profile. This visual indicator helps you quickly identify when a credential is shared across accounts.
Note: We’ve added a short label (e.g., For Dennis) at the start of most system-sent SMS messages. This helps clarify who the message is for and which account it belongs to when multiple users share the same phone number in Connect.
Communication history and delivery status
Shows the most recent status of communication delivery to the user’s email or phone number.
If a message (email or SMS) bounces, the system marks that specific credential as bad, meaning it will no longer attempt to send future communications to it. You can view the bounce reason for each credential. If it appears to be a temporary issue that has since been resolved, you can reset the bad status. Resetting does not send a new message—it simply lifts the block, allowing future communications to be attempted.
What Does “Reset Status” Do?
The Reset Status button allows Rostering Administrator, Communications Administrator, or User Manager to reset a user’s communication status in Connect.
When to use it:
If the failed delivery was caused by a temporary issue, such as a recently corrected phone number or email address, it’s a good time to use Reset Status to retry the message.
What it does:
- Clears any errors related to invalid credentials.
- It does not delete the user’s account or contact history.
When Not to Use It?
- If the user has a typo in their name or contact info that hasn’t been fixed in the school system, fixing it in SIS first will avoid repeated resets.
- If the problem is that a guardian hasn’t accepted an invite yet, they may just need a reminder, not a reset.
- If the account is already correct and functioning
Still have questions?
Reach out to support-ct@schoolstatus.com for help!