Adding or Modifying the Email Address or Mobile Number Used on SchoolStatus Connect

As a Parent on SchoolStatus Connect, you may have full control of your account (depending on how it was set up by the school) and may be able to customize it based on your preferences.

The gear icon next to your name is now consolidated within a new Account Settings page. This article will discuss how you can modify your email address or phone number in the account or add a new credential if you only have one saved.

Please follow the instructions below:

1. Click the drop-down arrow beside your profile avatar.
2. Click the gear icon to open the Account Settings.
3. Click the 'Account Settings' under My Profile

1. Click “Email”.
2. Type in your email address (if first time doing so) or edit the existing one
3. Click “Save”.

1. Click “Mobile Phone.”
2. Add or Edit the mobile phone number
3. Click “Save.”

You’re all set! All contact information is saved!

Note: The Home Phone field is for record-keeping purposes only. The system cannot trigger notifications to “Home Phone” numbers at this time. If you want to receive SMS notifications, please make sure that you add them to the “Mobile Phone” field.

Note: If the user has both email and SMS contact details, the default notification method would be via email.

If notifications are not successfully sent to the preferred channel, the system will use the alternative method. For example, if the user's email inbox is full and the notifications are not delivered successfully, the system will send the notifications to SMS.Once the issue behind the failed emails is resolved, and the user’s email status is reset either by the user or by Connect support, the system will revert back to sending communications via the preferred channel - email.

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