3.Under preferences, click Communication Preferences.
4. Click the Notification Method drop-down and select either Email + App, App Only, or None
Note: All communications will be delivered according to the selected communication method. You can change the notification method at any time.
Note: If the user has both email and SMS contact details, the default notification method would be via email.
If notifications are not successfully sent to the preferred channel, the system will use the alternative method. For example, if the user's email inbox is full and the notifications are not delivered successfully, the system will send the notifications to SMS.Once the issue behind the failed emails is resolved, and the user’s email status is reset either by the user or by Connect support, the system will revert back to sending communications via the preferred channel - email.
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